Policy

Refund policy.

The 30-day full-feature free trial is how we handle refunds by default. If you decide LAP isn’t for you, cancel during the trial and nothing is charged. This page covers what happens after.

Trial

The 30-day trial needs only your email. No card is charged until the trial ends, and no subscription starts before then. If you cancel during the trial, nothing is charged and you owe nothing.

Cancellation

Cancel anytime from the dashboard. The membership is billed monthly and runs until the end of the current billing month. Your data remains exportable for 30 days after the membership ends.

Refunds on paid periods

Paid months that have started are not automatically refunded. If you were incorrectly charged — double-billing, a plan you did not authorise, a technical failure preventing you from using the product — email [email protected] and we will investigate. We do not auto-deny refund requests.

EU statutory rights

EU consumers retain their statutory 14-day right of withdrawal for distance-sold digital services. The 30-day free trial satisfies this right by default — no card is charged until the trial ends, so the statutory withdrawal window passes before any payment is taken. To invoke withdrawal after a paid charge, email [email protected] within 14 days of the first paid charge.